By creating an account with Lids, you'll have access to our Quick-Fill ordering, your order history, shipping status, the ability to keep your custom designs on file for future orders, and special savings.

Lids knows you care how information about you is used and shared and we appreciate your trust that we will do so carefully and sensibly. Information about our customers is an important part of our business, and we are not in the business of selling it to others. The information we learn from customers helps us personalize and continually improve your shopping experience at Lids

Simply input your sales code on the Shopping Cart page at the beginning of the check out process then click the 'Apply Code' button. If valid, your discount can be seen on the Shopping Cart page. The place to insert it will look like this:



Promotional discounts do not apply to Gift Card and Passport Club Membership purchases. Only one sales code may be used per purchase.

For US orders, we accept American Express, Discover, MasterCard, Visa, Lids Gift Cards, and special promotional code discounts or check cards or ATM cards, as long as they are connected with one of the major credit card companies listed above. Bill Me Later® is also offered for US orders.

For Canadian orders, we accept American Express, MasterCard, and Visa ONLY.

All orders must be prepaid. If you're paying with a credit card, enter the number without spaces or dashes.

Bill Me Later® is the quick, easy, secure way to pay online or over the phone without using your credit card. Simply choose this option at checkout, enter top-of-mind information, and in a few easy steps you’re done. You’ll receive a bill in the mail. Bill Me Later® offers flexible terms, that allow you to choose to pay in full or over time. Subject to credit approval.

Visit www.billmelater.com for a complete list of merchants that accept Bill Me Later®

We collect sales tax on all orders. The rate is based on your shipping destination and the applicable state and local taxes. Tax rates are subject to change at anytime.

No sales tax is charged when purchasing gift cards; however, purchases paid for with a gift card may be subject to tax.

Merchants are required to collect sales taxes when the customer is in the same state or the merchant has "substantial nexus" in the customer's state.

"Nexus is typically defined by physical presence, but may also be defined by business activity, affiliation or other kind of presence."

You can edit your order as long as your order hasn't already entered the shipping process by calling the Customer Care Department at 1-888-564-HATS(4287) 24 hours a day, 7 days a week.

Note: We're unable to combine or add items to the following types of orders:

• Orders that have already entered the shipping process.
• Replacement orders generated by our customer care department.
• Orders that contain out-of-stock items.

Sorry, We are currently unable to combine orders.

Registered users can view their order history at any time provided they have already logged in. To log in, simply click on the "My Account" link located in the top right corner of every page. If not logged in, you will be prompted to enter your lids.com™ or hatworld.com™ user name and password. This will bring you to your "My Account" page. Here you have options to view all of your orders, past and present, as well as update your personal settings.

For orders that have already been shipped, you can confirm the date and method of shipment, and a tracking number.

Want to review your orders now? Click here to go your My Account page.

You can cancel an order thayt does not contain embroidery only if it has not entered the shipping process. It is often too late to cancel an order because we start processing orders for in-stock items within 24 hours. Once an order has been processed and it's too late to cancel, you will need to return the item.

You can cancel an order requiring embroidery services only if it has not entered the production process. If an order has reached this process it is too late to cancel and the purchase will be final.

To request an order cancellation, call our Customer Care Department at 1-888-564-HATS (4287) 24 hours a day, 7 days a week.

Lids.com accepts orders with billing addresses in the United States, Canada, and Puerto Rico.

We offer a variety of blank hats for customization and also offer select licensed product for customization as well. To determine if a licensed hat is eligible for customization, look for the 'Personalize' tab on the product page.

Pricing for embroidery is based on the design elements used. There are three different levels of pricing and we offer volume discounts for large orders. Each embroidery location is priced separately. Quantity discounts are available for orders of 36 hats or more. All prices shown are in addition to the price of the selected hat.

TEXT ONLY:   $7
• Includes up to 3 lines of text, 25 characters per line



GRAPHIC ONLY:   $9
• Choose from the thousands of stock graphics offered online
- or -
• Use your own custom/company logo (additional set up fee required)



TEXT & GRAPHIC:   $11
• Includes up to 2 lines of text with one of our stock graphics or
   your own custom/company logo (additional set up fee required)



VOLUME DISCOUNTS:   

36-71 custom units receives 30% off		72-143 custom units receives 40% off
144 or more custom units receives 50% off

Passport Club members will receive 20% off of the finished good if order less than 36 units.

*Volume discounts will be calculated and applied only on units that contain custom embroidery
*Under Armour products will receive a maximum discount of 20%

DIGITIZING:   
To have custom artwork digitized, there is a one time setup fee of $50.00

• An image of the stitch file will be emailed to the customer.
• The setup fee will be waived for orders over 36 hats.

*Embroidery prices are as per location on the hat (front, back, or side).

Pricing is $7.00 for each embroidery location (left side, right side or back). Due to the limited area on which to sew, we can only allow 1 line of text with a maximum of 10 characters (including spaces). Left and right side embroidery will be 'straight' text. Back embroidery will be 'straight' text unless a logo is present which will require 'overarc' text. Not all licensed hats can be customized. To determine if a licensed hat is eligible for customization, look for the 'Personalize' tab on the product page. With a few exceptions, we do not offer volume discounts when customizing licensed hats. To determine if a licensed hat is eligible for a volume discount, look for 'Product qualifies for volume discounts' under the Promotion area on the product page. The Passport Club discount can be used when customizing licensed hats.

Lids.com™ offers thousands of graphics for you to customize. If you use one of those graphics, all designing/setup fees are included in the embroidery prices. We also offer over 20 different fonts that you can use to customize your hat. If you want to submit your own graphic to be put on an item we do charge a one time, non refundable setup fee of $50.00. The setup fee will be waived for orders of 36 or more hats.

The Design Preview is only a representation of the final product. Our technology lets you get a good look at how your product will ultimately turn out. However, we cannot perfectly simulate the finished product. By the nature of the custom design process each item will be a unique creation. Our experienced designers will work diligently to assure that your design concept is maintained, but we may make a few adjustments in order to make sure that your design will stitch out well on the product you choose. Also, please feel free to use the Design Notes feature to relay any special requests or concerns to our Production Team.

We have made every effort to display the true colors of our products. Keep in mind that the actual colors you see will depend on your monitor; therefore we cannot guarantee that your monitor's display will be completely accurate.

Our design team has years of experience creating custom designed hats. Every design is individually setup and by one of our experienced designers and reviewed before it goes to the production floor. We will contact you with any recommended improvements before proceeding if the designer feels that any part of your design will not sew out properly. We won't produce your item until you have been given a chance to understand what changes we recommend. We will recommend changes, but the final decision is yours.

• Generally speaking, and unless otherwise specified in the design comments box:
  • Lettering on the front of the hat will be between 1" and 2" tall and lettering on the back of a hat will be between 1/2" and 1" tall.
  • Graphic size may be adjusted to accommodate the space needed to fit lettering
  • Lettering will be centered Left to Right on all hats front and back.
  • Lettering on the front will be centered Top to Bottom and lettering on the back will still be centered Left to Right but will placed toward the bottom.
• Unless you specify in the design comments, when choosing "Graphic Only" the graphic will be centered and will be sized as stated.
• Consider the size and shape of the graphic you wish to use before you choose a layout.
• So that your lettering has the best chance of being able to be read, we limit each line of text to 25 characters.
• Because of size restrictions, some design options that are allowed on the front of a hat will not fit on the back of a hat.
• Because of size restrictions, some design options that are allowed on the front of a hat will not fit on a visor.
• If you choose to utilize "Text with Graphic"
  • A graphic that is tall and narrow won't easily accommodate lettering above and below. Likewise, a graphic that is short and wide won't leave enough room to put lettering to either side of the graphic.
  • Lettering will have to be made big enough that it can be read and therefore limits the amount of room that is left for the graphic. If you want your graphic to be the focal point of your design we recommend that you put lettering above OR below the graphic. Consider putting additional lettering on the back of the hat so your graphic doesn't have to be reduced in size.
• If you choose to use "Text Only"
  • Text will be centered Left to Right on all hats; front and back, unless specified otherwise in the order comments section.
  • Text on the front will be centered Top to Bottom and lettering on the back will still be centered Left to Right but will placed toward the bottom unless specified otherwise in the order comments section.
  • If you choose to offset letters we will use letters of equal height but due to the fact that some letters are wider than others (a "W" is twice as wide as an "I") we will center the entire design unless specified otherwise in the order comments section.
• Don't put too much text on front or back. We recommend that rather than squeeze a lot of text onto the front of the hat put some on the front and some on the back. EX: Put business name on front and Phone # on back. Making design too wordy fails to get your message across and makes text hard to read.
• We don't recommend that you put "Text & Graphics" on back and it is not allowed on either side. It is preferred that you use one or the other for the back. If you choose to use both each will have to be made smaller so it will fit. Especially with adjustable hats, there isn't enough room to fit a graphic and lettering that can be easily read.
• When entering text please double check all spelling. We do not check spelling and will sew lettering exactly as you enter it.
• Each line is limited to 25 characters
  • There are separate boxes for each line of text. The text you enter will be sewn exactly as you enter it.
  • You may choose a different font and color for each line.
• Click on the individual fonts to see all of the available characters for that font and some limitations. Pay close attention to the characters that you wish to use to make sure that they will convey your message appropriately.
  • Fonts with an asterisk only have capital letters.
  • Script fonts (Brody, Brushed Script, and Script MT), Old English, and Harlow work best if you do NOT use all capital letters.
  • To use the Greek font open the font box and refer to the chart to see which Greek characters are created by which characters on your keyboard.
• Please refer to the size recommendations in each font by clicking on the font box. Some fonts are limited to what size letters can be used and/or how many letters will fit on each line. For example, Large block letters must be sewn at least 1" tall but we limit you to five letters per line. To try to fit more letters or to make letters smaller messes up the outline. Try the Bookman font as an alternative.

We use only genuine embroidery. Our computerized embroidery machines create your custom design stitch by stitch. All of our embroidery is flat embroidery.

Lids.com™ reserves the right to decline an order containing vulgar, profane, or inappropriate material. We cannot produce any logo that is trademarked or under copyright. We will not produce items that include names, products, images, text/slogans, or designs without written permission from the owner. Due to licensing and copyright laws, Lids.com™reserves the right to limit certain customization requests. Each professional league has its own licensing company that holds the exclusive, worldwide right to use, license and sublicense the team names and logos as well as the names, numbers, nicknames, likenesses, signatures and more of every athlete in their union. As an authorized dealer Lids.com™ uses these logos only to describe and advertise the related merchandise. We are not allowed to customize any item in a manner that would infringe on these exclusive rights.

We are not authorized to use any mascot logo in connection with any college or university or any professional sports team. Therefore, we will not produce orders that contain any such logo in connection with a team name, slogan, and/or colors, or otherwise uses a mascot graphic in a team context. These orders may only be produced with the express written consent of the respective institution and/or its authorized representative.

All of our embroidery is flat embroidery.

The stock embroidery designs shown on this site have been licensed or copyrighted. © 1990 - 2005 Dakota Collectibles. ALL RIGHTS RESERVED. The designs are reproduced with prior, written consent of Dakota Collectibles. Making a copy, by any means, of this artwork is a violation of copyright law.

Lids.com™ is not authorized to use any mascot logo in connection with any college or university or any professional sports team. Therefore, we will not produce orders that contain any such logo in connection with a team name, slogan, and/or colors, or otherwise uses a mascot graphic in a team context. These orders may only be produced with the express written consent of the respective institution and/or its authorized representative.

While you cannot edit the stock designs, you can have them sewn in whatever color(s) you prefer. In the Design Lab once you have chosen a graphic you will see a box with the graphic attributes and colors listed. Click on the drop down menu to the right of any attribute you wish to change and pick a new color. As soon as you do your graphic will update and show you the graphic with your new color preference. If you wish to start over you can click on the reset colors button and the graphic will return to the default color sequence.

In order to make the entire process easier for you we have already set up many "Prime Designs". These are popular logos that have already been created for a wide variety of occasions. These designs are ready for you to use. Just pick out a design and put it on your favorite hat style. All of the work has been done for you setting up the design.

Lids.com™ offers customers the opportunity to use custom logos or original artwork on an order by digitizing. Digitizing is the process of converting an electronic copy of custom artwork or logos into data that can be read by an embroidery machine.

Please feel free to call us if you have questions or need assistance uploading your custom design. Likewise, we'll contact you if there are any problems pertaining to the artwork submitted with your order. Please keep in mind that for embroidery, images should only contain clear, distinct areas of color. Subtle tones and fades can't be embroidered.

Lidscyo.com requires that images submitted for digitizing be in either a *.gif or *.jpg format.

The best types of images for our service are vector illustrations created in programs such as Adobe Illustrator and CorelDRAW. These images should be saved or exported and then uploaded in *.gif or *.jpg format. Before saving or exporting please (1) flatten the image, (2) outline fonts, and (3) convert to Pantone or RGB colors.

Raster images, such as those created in Adobe Photoshop and CorelPHOTOPAINT, should be saved or exported as *.gif, or *.jpg files. You're best off using *.gif with a transparent background (if that is, in fact, what you want). Most importantly, such images should be high-resolution. The final product will look best if your image is at least 200 dots per inch (DPI) at the actual size you want it.

Finally, to upload a file to our system, the filename may not contain spaces. Please be sure to rename the file accordingly before uploading.

Estimated Order Production Timelines (Please allow additional time for shipping)

Orders Less than 12 Units	12-71 Units	72-288 Units	More than 288 Units
5-7 business days	8-15 business days	16-21 business days	Contact for timeframes

These timelines represent how long it takes Lids Create Your Own to design and produce your order. These times are in addition to the time it takes to ship your order to you. View Shipping Timelines



There are two ways that you can get your order faster. The first is to expedite the shipping method you choose (cutting down on the shipping time) and the second is to expedite production (cutting down the production time it takes Lids Create Your Own to design and produce your order). Separate fees apply for both options.

Expedited Production Timelines (Please allow additional time for shipping)

Orders Less than 12 Units	12-71 Units	72-288 Units	More than 288 Units
1-2 business days	3-4 business days	5-10 business days	Contact for timeframes

Would you like to place an order on lids.com™ and hatworld.com™ and not pay for shipping? Being the premier specialty hat retailer, Lids and Hat World has created two ways to receive free shipping.

1. Spend $50 or more on lids.com™ and hatworld.com™ and ground shipping is free!
2. You can purchase your hats on lids.com™ and hatworld.com™ and have them shipped to a Lids or Hat World store for FREE! (US Stores Only) That's right, ship your hats for free and your new hats will arrive in the store in 10 to 14 business days. A store associate will call you at the number you provide when your order arrives. This is just another way that Lids and Hat World, and lids.com™ and hatworld.com™ can create an exceptional shopping experience for our customers.

*Excludes Gift Card purchases
*Excludes items marked as 'Special Order'

Method	Speed	Price
Ship to Store	7-14 business days	FREE (US Stores Only)
Standard Ground	3-7 business days	FREE (with $50 or more purchase)
Standard Ground	3-7 business days	$4.99 (under $50 purchase)
Express *	2-3 business days	$9.99
Next Day Air *	1-2 business days	$24.99
APO/FPO Delivery	3-7 business days	$4.99 (under $50 purchase)
Canadian Express **	5-7 business days	Available during checkout
Canadian Ground **	6-11 business days	Available during checkout

Most Standard Ground orders ship via USPS or DHL depending on the number of items ordered. Larger packages may ship via UPS. Orders ship from our Indianapolis, IN facility.

* Orders will not receive credits due to unforeseen weather.
** Not available for mail drop/safe drop delivery.
The above times do not apply to orders containing custom embroidery services. View the production timeline for orders containing custom embroidery services.

You will be notified by e-mail when your package ships. The e-mail will include a tracking number. If you're not sure whether or not your order has shipped, check the status of your recent orders in Order History and Tracking. You can also track your order by calling us at 1-888-564-HATS (4287) 24 hours a day, 7 days a week. Tracking information may not be available until the following business day.

You can visit My Account to find out when your order shipped. Most orders will be shipped within 72 hours from our distribution center in Indianapolis, Indiana US. Most carriers, as well as our distribution center, are closed on Saturdays, Sundays and Holidays -- therefore, orders will not be shipped or delivered on these days.

Sometimes. Each order is processed within 1-2 days. Selecting Next Day Air shipping will get your package to you the day after the processing is complete. All orders are subject to verification, which could delay the processing time. Please keep in mind that there is no weekend delivery for Next Day Air. Next Day Air orders are shipped via United Parcels Service or DHL.

If you are a registered user, be sure to maintain up-to-date shipping addresses in your My Account page! Once an order has been completed, there is a very small window of opportunity to correct incorrect shipping addresses, and you can only change the shipping address if your order has not yet been processed. To check on an order's status please see your My Account page or contact our Customer Care Department at 1-888-564-HATS (4287) 24 hours a day, 7 days a week. We will do our best to fulfill your request. If your address cannot be changed prior to delivery, we will need to wait for the package to be returned back to us as undeliverable.

The carrier delivered my package to the wrong address. What do I do? Contact us immediately! We will work with the carrier to correct the situation as quickly as possible.

Lids.com will ship to addresses in the United States, Canada, and Puerto Rico.

For US orders, we accept American Express, Discover, MasterCard, Visa, Lids Gift Cards, and special promotional codes or check cards or ATM cards, as long as they are connected with one of the major credit card companies listed above.

We do accept postal money orders denominated in U.S. dollars for orders over $500. Please call 1-888-564-HATS (4287) Open 24 hours a day, 7 days a week and a customer service representative will be happy to assist you.

Once the order has been fully submitted, please send the payment to the address below. Please be sure to include your order number on the money order so that we may process your order.

    Lids.com
    7555 Woodland Drive
    Indianapolis, IN 46278

For Canadian orders, we accept American Express, MasterCard, and Visa ONLY.

All orders must be prepaid. If you're paying with a credit card, enter the number without spaces or dashes.

You may use your Gift Card toward any purchase online. Please enter the card number and four digit pin that appears on the back of your Gift Card. We accept multiple forms of payment if your purchase exceeds the balance of the Gift Card. You can pay for the remainder of the purchase by using a credit card. But you may only use one Gift Card at a time in conjunction with a credit card.

Please Note: When using Gift Cards, please hang on to them until you have received your order and are satisfied with the product. When returning an item that was purchased using a Gift Card, the dollar amount used will be refunded to that same Gift Card. Also, after an order is placed using a Gift Card, it may be necessary to amend your order and credit your Gift Card.

Click here to check the balance on your card

No problem. You can call us with an order at 1-888-564-HATS(4287) 24 hours a day, 7 days a week and a Customer Care representative will take your order.

Our web site is designed so that once the last hat or a particular style or size has been ordered, that hat or size is instantly removed from the site. Therefore, you are only shown inventory that is available. You can always contact our Customer Care Department to check on the availability of a particular style or size. We can be reached at 1-888-564-HATS (4287) 24 hours per day, 7 days per week.

We'll send you a confirmation e-mail message once you have placed your order, as well as whenever a shipment is made.

An order that does not contain custom embroidery services usually ships in 72 hours.

Please note that listed availability might not be applicable for multiple units of an item, and that sudden demand for an item can have an effect on its availability. If you have a little league (or similar type) team and would like to inquire about the availability of multiple quantities of a particular item, contact our Customer Care Department at 1-888-564-HATS (4287) 24 hours a day, 7 days a week for assistance. We will be happy to assist you.

Join the world's largest retailer in athletic headwear today and receive up to 12% in commission for each sale. We are a nationally branded retailer with 800+ stores nationwide that create brand awareness and online traffic. Visit our Affiliate page to join now!

All Lids and Hat World locations are owned and operated by Hat World, Corp. a subsidiary of Genesco, Inc. (NYSE: GCO). We currently do not offer franchising opportunities.

We would love to help your team! If you have a little league (or similar type) team requiring a large number of hats, contact our Customer Care Department at 1-888-564-HATS (4287) 24 hours a day, 7 days a week for assistance. Please have your league name and address, team name and number of hats required prepared when you contact us.

Or maybe you would prefer to create your own team or bulk order cap. Simply click on the custom embroidery tab to create and place your order online or contact our Customer Care Department for assistance.

Items that have received custom embroidery services require prior authorization in order to be returned. Please contact our Customer Care Department at 1-888-564-HATS (4287).

When requesting an exchange, we cannot guarantee that the replacement item(s) you wish to receive will be available at the time your request is processed. We highly recommend that you simply return the item(s) you wish to exchange and place a new order for the replacement item(s) on lids.com™/hatworld.com™. By doing this, you will receive your new item(s) faster and with a much better chance that they will be in stock.

Items that have received custom embroidery services require prior authorization in order to be returned. Please contact our Customer Care Department at 1-888-564-HATS (4287). These items may only be returned if they differ in hat style, color, size or embroidery than originally ordered. We realize that creating custom products online may be a new concept. lids.com™ strives for the perfect balance of providing helpful, experienced assistance with allowing you "do it yourself". We have designed this website to make it as easy as possible for you, but we are here to offer assistance if you need us. For questions or assistance in placing your order, please feel free to call us at 1-866-739-Lids (5437) Open 24 hours a day, 7 days a week.

If you are unsatisfied with your purchase and have your original receipt or packing slip, we will gladly issue a refund within 30 days of the purchase. Without a receipt or packing slip, you may receive an exchange or merchandise credit in the form of a gift card. Refunds for items returned after 30 days of original purchase date will be in the form of a gift card and will be returned at the current retail price. Items returned after 90 days of purchase will not be accepted. All items must be unworn, unwashed and in new condition to be eligible for a refund, merchandise credit or an exchange.

Clearance Items - All sales are final on clearance items. No refunds, merchandise credits or exchanges will be given by lids.com or by any of our retail stores.

Any discount received as part of a Buy One Get One Half Off promotion will be forfeited if the full price item is returned. Shipping and handling fees, including those to ship hats back to lids.com™/hatworld.com™, are non-refundable. On a case by case basis, we will issue a credit for reasonable and customary freight charges (up to $4.99) if the returned item is defective or miss-shipped. Please include a postal receipt in your return package.

When requesting an exchange, we cannot guarantee that the exchange item you wish to receive will be available at the time your request is processed. We highly recommend you simply return the item you wish to exchange, and place a new order for the replacement item on lids.com™/hatworld.com™.

Due to carrier transit times, please allow up to 3 weeks from the date you mail your package for your return to be processed completely.

You can return a purchase from lids.com™/hatworld.com™ to any of our local retail stores (exclusions may apply) or return it by mail to our Customer Care Department. For a list of stores near you, click here.

Exclusions

• Orders over $100.00 or items not carried in our local retail stores must be returned to our Customer Care Department.
• Items purchased using Bill Me Later® cannot be returned or exchanged at a retail location but must be returned to our Customer Care Department.

1. Store
   • Simply take your item(s) and packing slip to one of our local retail stores near you to process your return. For a list of stores near you, click here.
2. Mail
   Mail your item(s) back to our Customer Care Department by following the steps below:
   • Please refer to your packing slip for detailed return information.
   • Pack the item securely in the original package, if possible.
   • Enclose the bottom portion of the original packing slip with the item(s). Be sure to keep the top portion of the packing slip for your records. If you cannot send your packing slip, please include your order number, billing name and address with the item(s).
   • All item(s) must be returned in new condition (unwashed and unworn), in the original boxes (whenever possible), and with all paperwork, parts and accessories to insure full credit.
   • Please do not return items in envelopes. Packaging in this manner may damage items during the shipping process. If the item is damaged, a refund may be issued in the form of a gift card.
   • All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
   • For your protection, we recommend that you use UPS or Insured Parcel Post for your return. Ship the return package to:
         lids.com™
         Returns Department
         7555 Woodland Drive
         Indianapolis, IN 46278
     

At this time we do not process refunds for Passport Club™ Membership purchases.

At Lids and Hat World we are all about hats; selling them, wearing them, caring for them, loving them. This section is provided so you can catch the Lids and Hat World bug, and share our enthusiasm and extensive knowledge of all things hats.

We've got you all sized up! Check out our options for finding the best sized hat for your head which helps you find both 1/8 sizing and your best bet for S, M, L, and XL.

Visit our Guide to Finding the Right Hat Size section to read a handy chart that converts inches to hat sizes, both True Fit (1/8 hat size) and Easy Fit (S, M, L, and XL).

Yes, it's an ancient Lids and Hat World secret, the perfect curve. For starters, not everyone is qualified to pull off the perfect curve; it takes a bit of practice. Secondly, if you shop this Web site or pop into any Lids or Hat World store, you can actually pick up The Perfect Curve a device which allows you to adjust the curve of your hat - and store and wash your hat while keeping that curve.

But for now, a lesson. Because that's what Hat Science is all about.

• Hold your hat upside-down, brim facing you.
• Using both hands, curl each end of the brim upward until the ends meet.
• Turn the hat over and roll the cylindrical brim back and forth until you have the perfect curve.
• Practice, practice, practice!

Now, we know you care for your hat, and you know we care for your hat, but actions speak louder than words. Aside from petting, stroking, and cooing to your hat every few hours or so, here are a few things customers have done to make sure their hats know they care.

• You can wash your hats by placing them in the dishwasher using the Ball Cap Buddy for a full cycle. If you have a Lids or Hat World Perfect Curve you can use that while you wash to keep the curve on your bill. DO NOT, WE REPEAT, DO NOT USE DETERGENT! That is poison to hats!!
• Wool hats must be dry cleaned. These include the popular 59/50, the DH and DHS, some Kangols, and other baseball hats. Remember that, if you sweat, a 100% wool hat will shrink a little.
• There are some Lids and Hat World products available that can help you care for your hat. They include:
  • The Perfect Curve, which sets and keeps the curve of your bill while storing and washing.
  • The Lids and Hat World Cap Rack, which allows you to store multiple hats without crushing any.
  • The Perfect Solution which you can use to clean your hat; it's especially useful for collections which need frequent care.
  • Ball Cap Buddy, holds your hat while you wash it in the dishwasher.
• How do you give your hat that special "broken in" look? The answer is simple: Wear it!

In order to be a conscientious headwear consumer (okay, and to just understand what the heck you're buying here), you should bone up on your Lids and Hat World glossary terms. Better known as Anatomy of a Hat, this glossary will give you the rundown on all the parts that come together to form the perfect baseball hat, our most popular style.

• Brim
  Also known as the visor or bill, the brim is your friend that protects your face from the sun. It's most often made of PVC plastic, sewn inside the fabric (canvas, cotton, wool, and what-have-you, and keeps its curve even after it's been washed. In some of our Lids and Hat World styles, we offer a new, pre-curved plastic visor.
• Buckram
  This is the liner inside the hat that gives it structure and form. Our "relaxed" or "low profile" hats have no buckram, so the cap is softer and more relaxed.
• Button
  Right at the top of the hat, keepin' it together, man. The botton holds all the panels together.
• Closures
  From the Latin closurum lidum (okay, we're pulling your leg here), closures mean exactly what they say: They close your hat in the back. Our fitted hats are just sewn up in back, while our adjustable hats have a variety of closures made most often out of Velcro™, plastic, hook-and-loop, fabric snaps, elastic bands, or leather straps.
• Embroidery
  The fancy sewn-in stuff that decorates your hat. The embroidery is most often raised, and most often sewn into the front and back of a hat, with your favorite team logos, brands, and team names.
• Eyelet
  The little holes in each panel that allow your hat (and your head) to breathe (yes, hats must breathe, too). Most hats have eyelets, made of either metal or just reinforced stitching.
• Panels
  The six or eight different pieces, sewn together, that make the cap of your hat.
• Stitching
  The thread along the seams of each panel; it can be either a contrasting color or a matching color to your hat.
• Sweatband
  Only found on some hats, not all, the sweatband runs just along the inside and insures that sweat doesn't run down your face!
• Visor
  See "brim." Also, the name of for a certain style of hat, described in our Style section.

Our Style section also explains these latest and greatest headwear items, but you can check here for a quick summary of our four types of baseball hats as well as our other popular styles.

• On-Field
  Molded after the classic on-field style of major league baseball. They're 100% wool and have a firm, reinforced buckram.
• Fitted & Low Profile
  Come in True Fit sizing (sizes 6 7/8 to 8), with two silhouettes. The 59/50, which is the authentic on-field cap of major league baseball, sits higher on the head, while all other Low Profile aren't as deep, with smaller buckram, so they sit lower on the head.
• Adjustable
  Hats with an adjustable closure in the back. They're stylish and fun and one-size-fits-all, so there's no size guesswork! No trauma!
• Easy Fit
  Are made of softer fabrics, like brushed cotton, and have no buckram, so they have a more relaxed look to them. They're a casual hat-about-town, perfect for the student, weekend hat-wearer, even the collector, since we have loads of different brands and team names.
• Easy Fit Fitted
  Come in four sizes: S, M, L, and XL, so they have no adjustable closure in back. These cool cats come in a variety of teams, brand, and colors.
• Easy Fit Adjustable
  The one-size-fits-all form of the Adjustable, the Relaxed Adjustable is the first name in total comfort, flexibility, and casual chic. Just pick your favorite teams and brands with no worries about sizing!
• Fedora
  This hat looks like the classic driving cap. Think Samuel L. Jackson, think Kangol, think urban hipster. Available in an assortment of fabrics.
• Visor
  Visors are cool in more ways than one, and they're not just for tennis players anymore. They keep your head clear and cool for any outdoor activity.
• Bucket
  Call it a Gilligan hat, call it a fishing hat, or call it a retro downtown hat -- we call it a bucket. Great for guys and girls, it comes in many different fabrics.

By joining the Passport Club™ program, you will receive the following great benefits for one year from date of purchase:

• 20% discount on regularly priced hat purchases in stores and online.
• 10% discount on apparel(tees, fleece, jerseys and outerwear) and accessory purchases in store and online.
• Heads up on new and exclusive releases in Lids and Hat World stores, and online.
• Occasional special offers and discounts.

Discounts do not apply to sale or clearance merchandise.

Promotional discounts do not apply to Gift Card and Passport Club Membership purchases.

Certain restrictions apply to Lids.com™.

When you join, you will receive a membership card via postal mail, containing a bar code and your membership number. Refer to this number when logging in to lids.com™ and you will automatically receive your standard Passport Club discounts of 20% off regularly price hats and 10% off accessories (sale and clearance merchandise excluded).

• Discounts do not apply to sale or clearance merchandise.
• Promotional discounts do not apply to Gift Card and Passport Club Membership purchases.
• Certain restrictions apply to Lids.com™.
• Good for one year from the date of activation.
• Must present your Passport Club card each time you make a purchase to receive club benefits.
• Passport Club cards are non-transferable.
• Passport Club offer not valid with any other offer or discount unless specifically noted within the promotion or discount.
• A $5.00 membership fee will be charged to all new members. Lost or stolen cards will be reissued for $5.00 each.
• Employees of Hat World, Corp. and their spouse, parents, and children are not eligible for membership.
• Hat World, Corp. may, at any time, terminate or modify the Passport Club program individually/collectively without notice or further obligation to members. Membership fees will not be returned if the program is terminated.
• Customer Care Hotline: 1-888-564-HATS (4287).

Joining the club is easy! Go to the Passport Club™ link located across the top of nearly every page. Click the "Add to Cart" button and your purchase will be added to your Shopping Cart. Joining the Passport Club requires a fee of just $5.00 which lasts for one year from date of purchase.

Lids and Hat World know that you care how information about you is used and we appreciate your trust that we will do so carefully and sensibly. Information about our customers is an important part of our business, and we are not in the business of selling it to others. The information we learn from customers helps us personalize and continually improve your shopping experience at Lids and Hat World.

In order to ensure you receive your membership discount, we recommend that you login at the start of your visit by clicking on the "Sign In" link located on the upper section of the screen. You may log in at any time prior to checkout and still receive your member discounts.

If you are an existing Passport Club™ member and this is your first time visiting our site, click here to register your Passport Club™ card and receive your membership benefits on this site.

Members who have already established an online account may enter the site through the My Account screen, shop the site, and receive their membership benefits.

We recommend you sign in and out each time you visit lids.com™. Sign in each time so you can access your Passport Club member page, check your order status, update your personal information, and do lots more.

You may purchase a new passport card by contacting our Customer Care Department right away! By phone 1-888-564-HATS(4287) 24 hours a day, 7 days a week or by emailing us at contactus@hatworld.com.

Registered users can change their account information at any time! Just click on the My Account link located on the right side of every page. When prompted, enter your e-mail address and password. This takes you to your account page. Here you can make the appropriate changes to your account. Be sure to click on the button that confirms all of the changes when you have finished editing your account.

No problem! On the Sign In page there is a link that says "Forgot my password" underneath the E-mail Address and Password fields. As long as you fill in your e-mail address, we will send you an e-mail with a link and a unique confirmation code. This link takes you to a page that you will enter the code with your e-mail address. Then you may reset your password. Or, simply contact our Customer Care Department. By phone 1-888-564-HATS(4287) 24 hours a day, 7 days a week or by emailing us at contactus@hatworld.com We would be happy to help you with your password./n

If you joined our Passport Club™ in a Lids or Hat World store location, it will normally take 2-3 days for your information to be entered into our online system. If it has been longer than 3 days, please feel free to contact our Customer Care Department by phone 1-888-564-HATS(4287) 24 hours a day, 7 days a week or by emailing us at contactus@hatworld.com.

We know more about hats than anyone else, and that includes the best way to care for our products. Just go to our Hat Science section for instructions on how to care for your hat!

Our web site is designed so that once the last hat or a particular style or size has been ordered, that hat or size is instantly removed from the site. Therefore, you are only shown inventory that is available. You can always contact our Customer Care Department to check on the availability of a particular style or size. We can be reached at 1-888-564-HATS(4287) 24 hours a day, 7 days a week.

The smallest size we carry is 6 5/8. The largest size is 8. We will always carry core products in full size runs -- 6 5/8 through 8. Unfortunately, our vendors do not always make "Limited Edition" styles in full size runs, so they may be unavailable in smaller and/or larger sizes. We are always working with our vendors to expand size ranges offered.

For the most part, most items carried in our stores are at one time available on lids.com™ and hatworld.com™. Unfortunately, as soon as items are sold out on lids.com™ and hatworld.com™ they automatically "fall off" lids.com™ and hatworld.com™. Contact our Customer Care Department at 1-888-564-HATS(4287) 24 hours a day, 7 days a week to check on the status of the style you are looking for.

When available, click here to request a copy of our Lids Lineup catalog.

The lids.com™ and hatworld.com™ Safe Shopping Guarantee protects you while you shop at lids.com™ and hatworld.com™ so that you never have to worry about credit card safety. We guarantee that every transaction you make at lids.com™ and hatworld.com™ will be safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at lids.com™ and hatworld.com™

Guarantee Details:
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50, lids.com™ and hatworld.com™ will cover the entire liability for you, up to the full $50. lids.com™ and hatworld.com™ will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at lids.com™ and hatworld.com™ while using the secure server.

1. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
2. Our liability if unauthorized charges are made to your card as a result of shopping at lids.com™ and hatworld.com™ is limited to $50 or the lesser amount for which your bank holds you liable. We are not liable for any incidental or consequential damages you may incur in connection with the unauthorized charges or for any amount in excess of $50 that your bank may require you to pay because you failed to comply with the bank's rules and procedures concerning the unauthorized charge.

The information we learn from customers helps us personalize and continually improve your shopping experience at lids.com™ and hatworld.com™. Here are the types of information we gather:

• Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. Scroll to the bottom of this page to see examples of what we collect. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.
• Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies" and we obtain certain types of information when your Web browser accesses lids.com™ and hatworld.com™ We use a third-party service provider to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our Web site, and your interaction with our products and services. They may also use information about your visits to this and other Web sites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites. If you would like more information about this practice and to know your choices about not having this anonymous information used by our third party service provider, please click here.
• E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from lids.com™ and hatworld.com™ if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please notify us by sending an e-mail to contactus@hatworld.com
• Information from Other Sources: For reasons such as improving personalization of our service (for example, providing better product recommendations or special offers that we think will interest you), we might receive information about you from other sources and add it to our account information. We also sometimes receive updated delivery and address information from other sources so that we can correct our records and deliver your next purchase or communication more easily.

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits.

The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of lids.com™ and hatworld.com™ coolest features, and we recommend that you leave them turned on.

Information about our customers is an important part of our business, and we are not in the business of selling information about our customers to others. We share information only within the group of companies controlling, under common control with, or controlled by Hat World, Inc..

• Agents: We employ other companies and individuals to perform functions on our behalf. Examples include delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
• Promotional Offers: Sometimes we send offers to selected groups of lids.com™ and hatworld.com™ customers on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please notify us by sending an e-mail to contactus@hatworld.com.
• Business Transfers: As we continue to develop our business, we might sell or buy stores or assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the unlikely event that lids.com™ and hatworld.com™, or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
• Protection of lids.com™ and hatworld.com™ and Others: We release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of lids.com™ and hatworld.com™, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
• With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

We work to protect the security of your information during transmission by using Thawte certified Secure Sockets Layer (SSL) software, which encrypts information you input.

We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

lids.com™ and hatworld.com™ gives you access to the following information about you for the limited purpose of viewing and, in certain cases, updating that information. This list will change as our Web site evolves.

Order Tracking - Gives you the ability to track orders and view order history. To access your Order Tracking information, click on the "My Account" link in the top portion of the site.

Account Information - Once you have logged in, you may access and update your account information by clicking on "My Account" displayed on the top of every page.

As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase.

You can add or update certain information on pages such as those listed in the "My Account" section above. When you update information, your old information is replaced by your new information.

If you do not want to receive e-mail or other mail from us, please notify us by sending an e-mail to contactus@hatworld.com.

If you do not want to receive Conditions of Use and other legal notices from us, such as this Privacy Notice, those notices will still govern your use of lids.com™ and hatworld.com™ and it is your responsibility to review them for changes.

The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

The Federal Trade Commission provides useful information about online privacy on its own Web site, Site Seeing on the Internet.

lids.com™ and hatworld.com™ do not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use lids.com™ and hatworld.com™ only with involvement of a parent or guardian.

If you choose to visit lids.com™ and hatworld.com™, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of Indiana. If you have any concern about privacy at lids.com™ and hatworld.com™, please send us a thorough description to contactus@hatworld.com, and we will try to resolve it. Our business changes constantly. This Notice and the Conditions of Use will change also, and use of information that we gather now is subject to the Privacy Notice in effect at the time of use. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes.

1. We guarantee that every transaction you make at lids.com™ and hatworld.com™ will be safe. This means that you pay nothing, if unauthorized charges are made to your card as a result of shopping at lids.com™ and hatworld.com™ subject to the details of this policy, which are posted here. Read the details of this policy. Plus, you'll be one of thousands of customers who have safely shopped with us without credit card fraud. If you feel more comfortable, you may call us and order by phone.
2. No obligation. You are under no obligation to buy anything.
3. Unsubscribing. You can unsubscribe or change your subscription to any of our Personal Notification Services at any time.

Lids, Hat World and The Hat Zone are concerned with the protection and privacy of all of our customers. To ensure your online shopping experience is the best it can be we have implemented procedures to safeguard against fraud. To protect our customers from the high price of fraud, Hat World, Corp. reserves the right to verify any order for fraud prevention purposes. This may result in delays to Next Day Air and Express orders. All orders will be researched within 24 hours. If we are unable to verify order information within 48 hours, the order will be cancelled. Hat World, Corp. is working to protect our customers from the high cost of fraud so that we can continue to provide a large inventory of competitively priced products and a positive online shopping experience for you, our customer.

Lids fulfills online Canadian orders through our partner, Borderfree (VIEW OUR SERVICE AGREEMENT). Simply add items to your order and click on the Canadian Check Out flag to complete your order. You will see your total landed price including all duties, taxes, shipping and handling charges in Canadian dollars (CDN) before you place your order. You will pay Borderfree the total amount for your order in Canadian dollars (CDN) (which means that they will bill your credit card) and we will ensure that products get right to your door. If you have any questions about Canadian orders, call our Customer Care department at 1-888-564-HATS (4287) Open 24 hours a day, 7 days a week.

Determining your duty rates depends on many factors (Product, Country in which the product was manufactured, etc.). To know the exact duty charges before you buy, simply add items to your order and check out through our "Canadian Check Out." You will see the exact duty charges prior to submitting the order.

Shipping and handling charges depend on the size and weight of your package and your ship-to destination. To know the exact shipping and handling charges before you buy, simply add items to your order and check out through our Canadian Check Out. We will tell you the exact charges for your desired item(s) before you actually place an order.

lids.com™ and hatworld.com™ offer the following shipping options to Canadian buyers:

Shipping Method	When in-stock items will arrive
Canadian Ground	6 to 11 Business days (Monday through Friday, do not count weekends). Most orders will be shipped within 72 hours.
Canadian Express	5 to 7 Business days (Monday through Friday, do not count weekends). Most orders will be shipped within 72 hours.

* If an order cannot ship complete, the order will be cancelled and you will be contacted by our Customer Care department.

Upon shipment, your order will be billed to your credit card by our international service provider, Borderfree. Borderfree will appear as the billing company.

Your credit card will be billed by Borderfree once your order clears the Canadian border.

Real-time exchange rates are applied to your orders. The rate charged to you is a guaranteed amount - this will not change once you accept an order. To know the exact price before you buy, simply add items to your order and check out through our Canadian Check Out. You will see the exact price for your order in Canadian dollars (CDN) before you actually place the order.

Within 24 hours of placing your order, you will receive an order confirmation email. When your package clears our international facility and is on its way to you, you will receive a shipment notification email that will include a link to track your package with the Canadian carrier. All other inquiries should be directed to our Customer Care department at 1-888-564-HATS (4287) Open 24 hours a day, 7 days a week.

If you are unsatisfied with your purchase and have your original receipt or invoice, we will issue a refund within 30 days of purchase. All items must be in new (unworn and unwashed) condition. Please follow these steps to process a return:

1. Call our Customer Care department at 1-888-564-HATS(4287). In order for your return to be processed correctly, a Customer Care representative must give you an authorization number for your return or exchange. We will provide you with the mailing address for our Canadian returns facility.
2. Using the return section of the form, include Product Description and Quantity, Comments, Your Daytime Phone Number, Reason Code and RMA Number. Return reason codes include:
   • arrived damaged
   • arrived defective
   • incorrect item
   • wrong size
   • changed mind
   • other, with a written explanation
3. Carefully wrap and place the item(s) in the original packaging or use a box that will NOT damage, fold or bend the item(s). Please do not return items in envelopes. Packaging in this manner may damage items during the shipping process.
4. Include a copy of the original Packing Slip with Reason for Return Service completed.
5. Clearly address the package label with our Canadian returns facility as the destination.
6. Take the package to any post office or authorized carrier outlet to have your package shipped to the provided address. You may wish to insure your package for the full replacement value with your chosen carrier. Your package will be forwarded to the U.S. and your return will be processed typically within 14 to 30 business days of the date that you ship it.

NOTE:
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. Prepayment is for shipping costs to our Canadian returns facility. Additional shipping charges incurred for shipment from the returns facility to our Indianapolis, Indiana warehouse may be deducted from your credit.

For orders placed on lids.com™ and hatworld.com™, the price paid for the item(s) purchased will be refunded. Shipping and handling fees, including those to ship hats back to lids.com™ and hatworld.com™, are non-refundable. On a case by case basis, we will issue a credit for reasonable and customary freight charges if the returned item is defective or miss-shipped. Please include a postal receipt in your return package.

At this time we do not process refunds for Passport Club™ Membership purchases.